Screen Recordings that
live inside Zendesk Zendesk

Userplane brings screen recordings into Zendesk.
Close tickets faster with full technical context upfront.

ZendeskAvailable in the
Zendesk App Store
Zendesk ticket sidebar with Userplane recording request

Works with the tools you already use

IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
AsanaAsana
ChromeChrome
ClickUpClickUp
DiscordDiscord
FreshchatFreshchat
FrontFront
HappyFoxHappyFox
HiverHiver
Jira Service DeskJira Service Desk
MakeMake
n8nn8n
PlainPlain
PylonPylon
SentrySentry
ZohoZoho
IntercomIntercom
ZendeskZendesk
CrispCrisp
Help ScoutHelp Scout
SlackSlack
ZapierZapier
FreshdeskFreshdesk
HubSpotHubSpot
JiraJira
LinearLinear
NotionNotion
SalesforceSalesforce
AsanaAsana
ChromeChrome
ClickUpClickUp
DiscordDiscord
FreshchatFreshchat
FrontFront
HappyFoxHappyFox
HiverHiver
Jira Service DeskJira Service Desk
MakeMake
n8nn8n
PlainPlain
PylonPylon
SentrySentry
ZohoZoho
01

Designed for Zendesk

Userplane installs as a native Zendesk app, enabling screen recording for your entire team. Agents request screen recordings, which capture console logs, network activity, and user context helping your team resolve issues faster.

Built for Zendesk tickets

Request recordings without leaving ZendeskKeep all context linked to the Zendesk ticketWorks with Zendesk Support & Suite out of the boxAvailable in Zendesk sidebar, editor, top-bar and macros
Learn more
Designed for Zendesk
02

Everything you need to debug

Each recording comes with full technical context behind what the customer sees — console errors, network activity, and user steps — so your team can skip the guesswork and jump straight to the root cause.

Full-stack visibility

Capture console logs and error tracesInspect and analyze network requestsAccess environment and application contextReconstruct user sessions step by step
Learn more
Everything you need to debug
03

Privacy-first recording

PII is masked and redacted before recordings reach your team. Configurable redaction rules, consent controls, and full GDPR/CCPA compliance mean you can capture everything you need without compromising customer trust.

Compliant by default

Protect sensitive data with masking and redactionSet redaction rules for each domain and customerEnsure compliance with GDPR and CCPA out of the boxManage customer consent with built-in controls
Learn more
Privacy-first recording
Resources

Zendesk

Quickstart

Getting Started with Zendesk

Set up Userplane in your Zendesk workspace and send your first recording request in minutes.

Recording

How Screen Recording Works

Learn how recordings capture console logs, network requests, and session metadata automatically.

Developer

Developer Installation Guide

Technical guide for installing the Userplane SDK and configuring it for your application.

Integration

Intercom

Request screen recordings without leaving Intercom. Capture console logs, network requests, and session replays to understand and resolve support issues faster.

Integration

Slack

Request and receive screen recordings within Slack. Capture console logs, network requests, and session replays. No context switch needed.

Integration

Chrome Extension

Send recording links to customers right from Chrome. Get back replays with console logs, network traces, and session data for your support team to resolve issues faster.

View all integrations See all docs

Request screen recordings
right within Zendesk Zendesk

Share recording links from Zendesk and get back a complete replay of the customer's issue.

Talk to a HumanGet Started